Privacy Policy

Last Updated: May 2026

This Privacy Policy explains how Picsin Enterprises (“Picsin,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when customers visit or use Picsin.in, create an account, upload photos, customize products, place orders, subscribe to communications, or contact us for support.

Picsin.in is operated by:

Picsin Enterprises
7877, Arakashan Road, Pahar Ganj
New Delhi – 110055, India
Email: [email protected]

By using our website, creating an account, uploading images, placing an order, or subscribing to our communications, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that is necessary to provide our online printing services, process orders, support customers, and improve the website experience.

The information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Login and account details
  • Saved addresses
  • Uploaded photos and images
  • Saved project details
  • Order details
  • Product selection, size, quantity, and customization details
  • Payment status
  • Newsletter subscription details
  • Communications shared with us through email, phone, WhatsApp, or live chat when required for support

We do not store full banking, card, UPI, or payment account details on our own systems. Online payments are processed through third-party payment providers.

2. Account Creation and Login

Customers may create an account on Picsin.in using their email credentials or through third-party login options such as Google or Facebook.

When you create an account, we may collect and store your name, email address, phone number, saved addresses, order history, unfinished projects, and related account information.

Your account allows you to:

  • View your order history
  • Save addresses for future orders
  • Save unfinished projects for a limited period
  • Manage certain account details
  • Request account deletion

If you use Google or Facebook login, those platforms may share basic account information with us, such as your name and email address, depending on your settings with those platforms. Your use of Google or Facebook login may also be subject to their own privacy policies.

3. Uploaded Photos, Images, and Saved Projects

Picsin is an online printing platform, so customers upload photos and images to create personalized products.

Uploaded images may be used for:

  • Creating and previewing your product
  • Saving unfinished projects
  • Processing completed orders
  • Reviewing print quality
  • Checking cropping, resolution, blur, colour, or layout concerns
  • Handling customer support, reprint, or return-related issues

If you save an unfinished project, the saved project and its related uploaded images may be stored for up to 30 days. After 30 days, unfinished saved projects and their related uploaded images may be deleted.

For completed orders, uploaded images may be retained for up to 30 days after the order is successfully placed for production, support, quality review, reprint, or issue-resolution purposes. After this period, order images may be deleted from our active systems unless retention is required for legal, accounting, dispute-resolution, or operational reasons.

Customers should only upload images that they own or have the right to use. You are responsible for ensuring that the photos or images you upload do not violate any third-party rights, laws, or privacy expectations.

4. How We Use Your Information

We use customer information to provide, operate, and improve our services.

This may include using your information to:

  • Create and manage your account
  • Verify your email address through OTP or other confirmation methods
  • Process and confirm orders
  • Manufacture personalized print products
  • Save unfinished projects temporarily
  • Display order history
  • Store saved addresses for future orders
  • Generate online invoices
  • Send order confirmation messages
  • Arrange shipping and delivery
  • Confirm Cash on Delivery orders by phone
  • Provide customer support through email, phone, WhatsApp, or live chat
  • Review print-related issues, return requests, or reprint requests
  • Send welcome emails after account creation
  • Send newsletters, offers, product updates, and promotional communications
  • Improve website performance, marketing, and user experience
  • Prevent misuse, fraud, or unauthorized activity
  • Comply with applicable legal, tax, accounting, and regulatory obligations

5. Payments and Cash on Delivery

Picsin.in accepts online payments through CCAvenue, which provides access to multiple payment options.

When you make an online payment, your payment is processed by CCAvenue or its supported payment partners. Picsin may receive and store payment status information, such as whether a payment is successful, failed, pending, refunded, or cancelled.

We do not store full card numbers, UPI IDs, banking passwords, CVV, or other sensitive payment credentials on our own systems.

Picsin may also offer Cash on Delivery for eligible orders. For Cash on Delivery orders, we may use your name, phone number, shipping address, order details, and verification status to confirm the order. COD orders may be manufactured and shipped only after phone confirmation with the customer.

6. Shipping and Delivery

We share necessary order and delivery information with courier and logistics partners to deliver your order.

This may include:

  • Customer name
  • Phone number
  • Shipping address
  • Order reference
  • Product/package details
  • Delivery status information

Picsin works with multiple courier services depending on delivery location and service availability. Shipping is primarily handled through Shiprocket, along with other courier partners where required.

Courier partners use this information only to process, ship, track, and deliver your order.

7. Marketing, Newsletter, SMS, and WhatsApp Communications

We may use your email address and phone number to send service-related and promotional communications.

Service-related communications may include:

  • Email OTP confirmation
  • Account creation welcome emails
  • Order confirmations
  • Payment status updates
  • Online invoices
  • Shipping and delivery updates
  • Support or return-related messages

Promotional communications may include:

  • Newsletters
  • Offers and discounts
  • Product updates
  • SMS promotions
  • WhatsApp promotions
  • Seasonal campaigns

You may unsubscribe from marketing emails by using the unsubscribe option provided in the email, where available. You may also contact us at [email protected] to request removal from promotional communications.

Please note that even if you opt out of promotional messages, we may still send important service-related communications about your account, orders, payments, shipping, legal notices, or support requests.

8. Cookies, Analytics, and Marketing Pixels

Picsin.in may use cookies and similar technologies to support website functionality, improve performance, understand user behaviour, and measure marketing campaigns.

We use Google Tag Manager to manage tools such as:

  • Google Analytics
  • Facebook Pixel / Meta Pixel
  • Other marketing or tracking pixels that may be added from time to time

We do not intentionally store IP addresses or device/browser information in our internal order-management systems. However, third-party analytics and marketing tools may collect technical and usage-related information through cookies or similar technologies. This may include browser type, device type, pages visited, approximate location, referral source, interactions, and similar website activity data.

These tools help us understand how visitors use the website, improve the shopping experience, measure campaign performance, and show more relevant advertising.

You can manage or block cookies through your browser settings. Some website features may not work properly if cookies are disabled.

9. Customer Support Communications

Customer support may be provided through:

  • Email
  • Phone
  • WhatsApp
  • Live chat

When you contact us, we may collect and use the information you provide to respond to your query, verify your order, resolve a complaint, process return or reprint requests, or improve support quality.

Support-related information may include your name, contact details, order number, issue details, photos of damaged or incorrect products, and communication history related to the support request.

10. Returns, Reprints, and Quality Review

Returns are accepted only for print-related issues, such as image colour concerns, blurry prints, broken frames, damaged items, or similar production-related problems.

To review such requests, we may use:

  • Order details
  • Uploaded images
  • Product customization details
  • Delivery information
  • Photos or videos shared by the customer
  • Customer support communication

We may review uploaded images and order details before shipment or during support requests to check print quality, cropping, image resolution, colour concerns, damaged products, or reprint eligibility.

11. Sharing of Information

We do not sell your personal information.

We may share limited personal information only where necessary to operate the website, process orders, provide services, or comply with legal requirements.

This may include sharing information with:

  • Payment gateway providers, including CCAvenue
  • Courier and logistics partners, including Shiprocket and other courier services
  • Website hosting and technology service providers
  • Email, SMS, WhatsApp, and communication service providers
  • Analytics and marketing platforms managed through Google Tag Manager
  • Customer support tools or live chat providers
  • Legal, tax, accounting, or regulatory authorities when required by law
  • Professional advisors where necessary for business, legal, or compliance purposes

We share only the information required for the relevant purpose.

12. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law, accounting rules, tax obligations, dispute resolution, fraud prevention, or legitimate business needs.

Our general retention practices include:

  • Unfinished saved projects and related uploaded images may be stored for up to 30 days
  • Uploaded images for completed orders may be retained for up to 30 days after the order is successfully placed
  • Order details, invoices, payment status, delivery information, and transaction records may be retained for legal, accounting, tax, operational, and dispute-resolution purposes
  • Account information may be retained until the customer requests deletion, subject to legal or business retention requirements
  • Newsletter subscription information may be retained until the customer unsubscribes or requests removal
  • Support-related information may be retained as needed to resolve customer queries, returns, reprints, complaints, or disputes

When data is no longer required, we may delete, anonymize, or securely archive it.

13. Account Deletion and User Requests

Customers may request deletion of their account or certain personal information by contacting us at:

[email protected]

Customers may request deletion of:

  • Account information
  • Uploaded images
  • Saved projects
  • Saved addresses
  • Newsletter subscription details
  • Certain order-related personal information, where legally possible

Before processing a deletion request, we may verify the customer’s identity to protect the account from unauthorized access or deletion.

Please note that we may not be able to delete certain information immediately if it is required for:

  • Completed orders
  • Payment records
  • Invoices
  • Tax or accounting compliance
  • Legal obligations
  • Fraud prevention
  • Dispute resolution
  • Ongoing customer support or return/reprint requests

Where full deletion is not possible, we may restrict, archive, or retain only the information required for lawful purposes.

14. Security

We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include secure website access, restricted internal access, payment processing through secure third-party gateways, and operational safeguards.

However, no website, internet transmission, server, or digital storage system can be guaranteed to be completely secure. Customers are responsible for keeping their account login details confidential and should not share passwords or OTPs with anyone.

15. Children’s Privacy

Our services are not intended for children under 18 years of age. If a minor uses the website, it should be under the supervision and consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate supervision. If a parent or guardian believes that a minor has provided personal information without consent, they may contact us at [email protected] to request review or deletion.

16. Third-Party Links and Services

Our website may contain links to third-party websites, tools, payment gateways, login services, or delivery partners.

Examples include Google login, Facebook login, CCAvenue payment services, analytics tools, marketing platforms, and courier tracking services.

These third parties may have their own privacy policies and terms. Picsin is not responsible for the privacy practices, content, or security of third-party websites or services. Customers should review the privacy policies of such third parties before using their services.

17. Legal Compliance and Jurisdiction

This Privacy Policy is governed by the laws of India.

Any disputes arising from or related to this Privacy Policy, the website, or the handling of personal information shall be subject to the jurisdiction of the courts located in Delhi, India, unless otherwise required by applicable law.

We may process and retain information where necessary to comply with applicable Indian laws, regulations, legal processes, tax requirements, accounting obligations, and lawful requests from authorities.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, technology, or data-handling practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Customers are encouraged to review this page periodically.

Continued use of Picsin.in after changes are posted means you accept the updated Privacy Policy.

19. Contact Us

For privacy-related questions, account deletion requests, image deletion requests, newsletter removal, or other data-related concerns, please contact us at:

Picsin Enterprises
7877, Arakashan Road, Pahar Ganj
New Delhi – 110055, India
Email: [email protected]